Your invoice is generated 14 days before the renewal date and is due on the date of renewal. Once the invoice is generated an email is sent to your email address in records with us. Subsequently, another email reminding you to make your payment is sent a day before the invoice is due.
If the invoice is not paid on the due date, it becomes overdue. Once an invoice is overdue a late fee of 10% on the amount of the invoice is charged on the invoice with a minimum of $2.
If your invoice is not paid 3 days past the due date, a ticket is opened by our billing department following up with you personally seeking an update on the invoice. If we do not receive a response to this in the next 48 hours, your account is suspended and subsequently terminated after 72 hours, if a response or payment is not received.
At any moment, paying your invoice automatically unsuspends your account. * not applicable on dedicated servers