If your public IP address has been blocked in the server firewall you will unable to access any of your sites, cPane, WHM or Webmail hosted on the specific server. For Managed VPS and Dedicated Customers, please log in a support ticket with our technical support department to get the block cleared.
If you are a Shared, Semi-Dedicated or Reseller Hosting customer you can do this yourself from your Backyard / Client Area with us.
Step 1: Login to your Backyard / Client Portal
Step 2: Navigate to Support > Unblock IP
Step 3: By default, the form will automatically pre-fill your current public IP address, if this is the IP you want to unblock simply go ahead and click the “Check for IP Block & Remove Button”. If you are trying to unblock your client’s IP or some other IP address, you may change the IP address in the field and click the same button.
